Westar Energy warns of scammers targeting customers

Westar Energy warns of scammers targeting customers Courtesy image

Westar Energy is again warning customers of possible fraudulent calls they may receive from folks claiming to be Westar employees.


Over the last week, the company says it has received a number of calls from customers stating they had been called by the imposters. They may use websites that allow them to manipulate caller ID, making the call appear to come from Westar. They speak with authority and when the targeted customer calls the phone numbers provided, the person who answers may sound like a legitimate Westar employee, even in some cases providing information like amount due that makes them sound credible.

Scammers often will try to manipulate their targeted victims by creating a sense of urgency to get customers to act quickly rather than allowing them time to check their account.

In a statement from the company, Westar media spokesperson Gina Penzig said Westar will never require a pre-paid card for payment and says customers are notified multiple times in advance if service may be interrupted for non-payment.

Before acting on one of these calls, Westar encourages customers to see if a recent payment has been made and if you're unsure, call the Customer Relations Center at 1-800-383-1183. Suspicious calls should be reported to law enforcement. 

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