Job Title: Front Desk Associate – 3 pm – 11 pm
POSITION SUMMARY: To assist our guests efficiently and courteously in all Front Office related functions, while projecting high standards of service and professional hospitality at all times.
TECHNICAL SKILL REQUIREMENTS:
- Ability to perform all Front Office associate duties as outlined in hotel specific training outlines and property specific checklists.
- Familiar with frequently used Standard Operations Procedures.
- Basic knowledge of how to operate all Front Office equipment. Ability to solve basic equipment problems and/or who to contact for resolution.
HOSPITALITY SKILL REQUIREMENTS FOR INTERNAL AND EXTERNAL CUSTOMERS:
- Professionalism and courtesy are to be extended at all times to guests, associates and vendors.
- Guests should be professionally greeted within 5 fl. of your area when in public areas of the hotel.
- Personal/business conversations among associates to be stopped in order to assist guests.
- Associates should take initiative to offer assistance or answer questions throughout the hotel.
- Associates should remain highly visible and be readily available for guests at all times.
- Associates should always demonstrate self-confidence, energy and enthusiasm.
- Associates are equally responsible for their continuous training/personal development, especially professional hospitality skills and proactive approaches to solve guest or hotel concerns.
- Associates should take responsibility to formally or informally leam about other departments within the hotel.
- Use empowerment to exceed associate expectations and resolve conflicts.
- Associates are to work as a team helping all teammates to complete the required activities which will ensure guest satisfaction.
- Associates are encouraged to offer improvement ideas and acknowledge good performance of others. Attending CIM (Continuous Improvement Meetings) regularly offers a great opportunity.
To apply, contact Diane Trofholz at 620-343-7756 or dianetrofholz@gmail.com
