The Lyon County Emergency Communications Center is adding a new tool to its arsenal in assisting the general public.
During the Lyon County Commission’s weekly action session Thursday, commissioners approved a request from LCECC Director Roxanne Van Gundy to implement a new automated text survey platform known as CueHit. Van Gundy says the new system, which will be implemented into the center’s CAD system, will provide three major benefits to the center’s staff.
Additionally, Van Gundy says CueHit will send out text alerts to keep residents informed of a deputy’s response time to avoid repeat calls during times of high call traffic and will allow residents to fill out surveys to provide dispatchers with feedback which Van Gundy says could be a great morale booster for their staff. Lyon County will now be the first 911 call center in the state of Kansas to implement the new technology.
Commissioners approved the item unanimously with the condition that its use be re-evaluated in a year’s time. Van Gundy believes that was a more than fair stipulation.
An exact date for when the new system will be up and running is pending, however, Van Gundy says it should be available over the next few months.
In other business, commissioners also approved the 2022 annual call handling invoice payment to Kansas 911 in the amount of $73,820. Lyon County Zoning and Floodplain Manager Sam Seeley was also approved to attend the Association for State Floodplain Managers National Conference in Orlando, FL, between May 15-20 with the county to cover conference registration and related expenses in a total of $725.
Commissioners will reconvene at 9 am next Thursday inside the Lyon County Courthouse Commission Chambers.
