Bob Arndt of rural Americus has money in his Coinbase account. Or he did as of Tuesday. He’d like to access his account. But he can’t.
Arndt says he was attracted to cryptocurrency about 18 months ago, and he joined Coinbase after researching US-based companies with a variety of crypto options. He opened the account Oct. 1.
Arndt says he made his last deposit in May, and things were going smoothly until Tuesday night when he tried unsuccessfully to log into his account. He tried the Coinbase customer service number, and a representative told him to provide his email address for a company email — which he never got. Arndt was then directed to check with Yahoo, his email provider, to make sure nothing was being blocked, and there was no block on his account. So he tried again with customer service.
Arndt says Coinbase is making it exceedingly difficult to even get into his account, let alone make transactions.
KVOE News tried the virtual assistant, which did not offer any guidance or options immediately related to Arndt’s situation. Calls to the customer service number have not been returned.
The Securities and Exchange Commission is investigating Coinbase on another topic, whether it doesn’t categorize its assets correctly, and Arndt says the SEC has contacted him about his situation. Four different class action lawsuits have been filed against the company just this month. Arndt tells KVOE News he realizes his investment amount may well be smaller than the amount he put in starting last fall, but he simply wants access to what’s his.
